Managed Services & Support
IT Components Covered by Our IT Support Services
We handle all daily management and long-term evolution of the entire IT infrastructure or its part and ensure the continuous support Read more on
IT infrastructure consulting
We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our CANTECH experience, we help you achieve competitive advantage and viability with
IT environment administration
We manage and maintain the operability of your data systems, network components, and applications. ScienceSoft’s IT infrastructure administrators ensure:
- User administration.
- Software configuration.
- Regular software updates, and more.
Help desk support
We assist you in managing both your internal applications and software you offer to your clients. We handle software issues varying in complexity – from password resetting to the code-level investigation of issues. With 3 IT help desk support levels we provide, you don’t need to arrange an in-house support team but still can be sure that your applications are managed properly and concerns of your users are timely addressed.
IT infrastructure monitoring
To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools (e.g., Zabbix, Nagios). Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.
IT issues troubleshooting
We address the issues related to the operability of your servers and end-user devices following the next steps.
1. Designing a contingency plan to address major incidents, analyzing business impact and defining preventive measures.
2. Ensuring plan execution to avoid recurring critical incidents.
3. Resolving incidents resulting from server misconfigurations, the insufficient protection of endpoint devices, etc.
4. Finding and resolving the root causes resulting from server misconfigurations, the insufficient protection of endpoint devices, etc.